Privacy Policy
Last updated: May 2026
This Privacy Policy explains how Digital Hub AI, trading as Digital Hub Lead Revival, collects, uses, stores, and protects your personal information when you visit our website, contact us, book a call, request a demo, download a resource, or use our services.
We are committed to protecting your privacy and handling your personal data in a clear, fair, and lawful way.
For the purposes of UK data protection law, including the UK GDPR and the Data Protection Act 2018, Digital Hub AI is the data controller for the personal information we collect and use.
1. Who we are
Business name: Digital Hub AI
Website: https://digitalhubAI,com
Email:[email protected]
Business address: Suite 109a Brigstock Road, Thornton Heath London CR7 7JL
2. What information we collect
We may collect the following types of personal information:
Information you give us directly
This may include:
Your name
Email address
Phone number
Business name
Website URL
Details about your business
Messages you send through forms, chat, email, or booking pages
Information you provide when requesting a demo, lead magnet, audit, consultation, or service quote
Information collected automatically
When you visit our website, we may collect:
IP address
Browser type
Device type
Pages visited
Time spent on the website
Referring website or search engine
Cookie and tracking data
Information from third-party platforms
We may receive limited information from platforms we use to run our business, such as:
Website forms
CRM systems
Email marketing tools
Booking tools
Payment providers
Analytics platforms
Advertising platforms
AI chatbot, voice AI, or automation tools
The ICO says small businesses that hold personal information, such as names and email addresses, usually need a privacy notice explaining what they collect, why they collect it, how long they keep it, and whether they share it.
3. How we use your information
We may use your personal information to:
Respond to your enquiries
Book calls, demos, or consultations
Provide our services
Send you requested resources, guides, or downloads
Prepare proposals, audits, or recommendations
Manage client relationships
Improve our website and services
Send useful business, marketing, or AI-related updates
Run advertising, analytics, and retargeting campaigns
Protect our website and systems
Comply with legal, tax, and accounting duties
4. Our lawful basis for using your information
We only use your personal information when we have a lawful reason to do so.
This may include:
Consent
Where you have agreed to receive marketing emails, download a resource, submit a form, or accept optional cookies.
Contract
Where we need to use your information to provide services you have requested or paid for.
Legitimate interests
Where we use your information to run and improve our business, respond to enquiries, follow up with prospects, manage client relationships, or promote relevant services.
Legal obligation
Where we need to keep certain records for tax, accounting, legal, or regulatory reasons.
UK privacy notices should be clear about how and why personal data is used, and should avoid vague or overly legal language.
5. Marketing communications
We may send you marketing emails if:
You have asked to receive them
You downloaded a resource from us
You made an enquiry about our services
You are an existing or previous client
We believe the information is relevant to your business
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails or contacting us directly.
We will not sell your personal information to third parties.
6. Cookies and tracking
Our website may use cookies and similar tracking technologies to:
Make the website work properly
Understand how visitors use the website
Improve user experience
Measure advertising performance
Show relevant ads or follow-up messages
Some cookies are essential. Others, such as analytics or advertising cookies, may require your consent.
You can control cookies through your browser settings or through any cookie banner or consent tool shown on our website.
The ICO advises that websites should explain cookie use clearly and provide privacy information where personal data is collected.
7. AI tools, automation, and third-party systems
As part of our services, we may use AI, automation, CRM, analytics, advertising, email, voice, chat, and workflow tools.
These tools may process information such as:
Contact details
Business details
Website enquiries
Chat messages
Call information
Form submissions
Booking details
Notes relating to your project or enquiry
We only use these tools to support our business operations and deliver services to clients.
Where third-party tools process personal data for us, we aim to work with reputable providers that apply appropriate data protection and security measures.
8. Sharing your information
We may share your personal information with trusted third-party providers, including:
Website hosting providers
CRM and automation platforms
Email marketing providers
Payment processors
Analytics providers
Advertising platforms
AI chatbot or voice AI providers
Professional advisers, such as accountants or legal advisers
Government, regulatory, or law enforcement bodies where required by law
We only share information where it is necessary for the purposes described in this policy.
9. International data transfers
Some of the tools and platforms we use may store or process data outside the UK.
Where this happens, we aim to ensure appropriate safeguards are in place, such as contractual protections or other lawful transfer mechanisms.
10. How long we keep your information
We keep personal information only for as long as necessary.
This may include:
Enquiry records for follow-up and business administration
Client records for the duration of our working relationship
Financial records for tax and accounting purposes
Marketing records until you unsubscribe or ask us to remove your details
Website analytics data for reporting and improvement
We may delete or anonymise information when it is no longer needed.
11. How we protect your information
We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction.
However, no website, email system, or online platform can be guaranteed to be completely secure.
12. Your rights
Under UK data protection law, you may have the right to:
Access the personal information we hold about you
Ask us to correct inaccurate information
Ask us to delete your information
Ask us to restrict how we use your information
Object to certain types of processing
Withdraw consent where processing is based on consent
Ask for your data to be transferred to another provider
Complain to the Information Commissioner’s Office
To exercise your rights, contact us at:
You also have the right to complain to the Information Commissioner’s Office at ico.org.uk if you are unhappy with how your data has been handled.
13. Links to other websites
Our website may contain links to other websites.
We are not responsible for the privacy practices, content, or security of third-party websites.
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
The latest version will always be available on this page, with the updated date shown at the top.